For all our Pallet and U-Crate services you can now pay online at the time of booking using our store portal.
Are there any extra charges?
Not normally, unless there is a customs inspection in which case we will provide you detailed documentation of the customs charges.
How about insurance?
We can provide shipping insurance if you would like, which we will review with you after booking. Since many shippers don't know exactly what they want to ship until they start packing, we allow you to add insurance after you book to ensure you get the proper coverage you would need.
Can I let you know the delivery address later?
Yes, no problem. This is the case for many people moving overseas and whenever you have the address, you can let us know and we'll update your shipment accordingly.
How much notice or lead time do you need to arrange everything?
2 weeks notice.
How do I know if my items will fit?
We suggest taking the dimensions of the Pallet or U-CRATE service you're looking to book and draw out a rectangle on the floor and wall using masking tape. This will allow you to get a good idea of the size of the space you'll be working with. If your items fit inside your masking tape drawing, then you'll be in good shape on packing day.
The Pallets & U-CRATE's are larger than most doors of a typical home, so packing inside is not an option. They must be on flat, hard ground so we can collect them with a pallet jack and tail lift truck. A driveway, garage or curbside is normally the best location to use as your packing location.